Hi Anup Well either OpenERP and OTRS uses a web service approach both uses RPC, and OTRS also offers the Generic Interface, currently Generic Interface provides operations to remotely Create, Update, Get and Search for Tickets in OTRS.
So if the integration is one way from OpenERP => OTRS it should be easy, if it is 2 way sync or OTRS => OpenERP it is a little more complicated since you will need to create Invokers that will trigger on OTRS events like TicketCreate, to replicate the ticket to OpenERP. for more information please read http://doc.otrs.org/3.1/en/html/genericinterface.html Also you can always request a quotation from OTRS sales department in order to let OTRS create the connector for you. ((enjoy)) Carlos Rodríguez On Sep 25, 2012, at 1:16 AM, Mike Dupont <[email protected]> wrote: > That sounds very interesting. > > Check the existing solutions for OPENERP and then go from there > > there is a request tracker for openerp, > http://doc.openerp.com/v6.1/technical_guide/crm_configuration.html > > there are questions similar to yours here : > http://www.linkedin.com/groups/Is-there-Service-Desk-module-165657.S.54166640 > http://apps.openerp.com/addon/6364 > > this looks like it will be work, i did not find a solution for it. > > mike > > > On Tue, Sep 25, 2012 at 7:45 AM, Anup Kandalkar <[email protected]> > wrote: > Hello Friends, > > I am trying to integrate OTRS with OpenERP but I don't have any ideas to > integrate. If you have any ideas related this please share with us. Software > Specification: OpenERP 6.1, OTRS otrs-3.1.10, MySQL 14.14, and Apache2 > > Regards, > Anup > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > > > -- > James Michael DuPont > Member of Free Libre Open Source Software Kosova http://flossk.org > Saving wikipedia(tm) articles from deletion http://SpeedyDeletion.wikia.com > Contributor FOSM, the CC-BY-SA map of the world http://fosm.org > Mozilla Rep https://reps.mozilla.org/u/h4ck3rm1k3 > Free Software Foundation Europe Fellow http://fsfe.org/support/?h4ck3rm1k3 > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev
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