Example: Escalation - first response time (minutes): 60 Minuts (notification by) 50% ---> After 30 minuts a notification will be send.
2012/9/26 Rocco Tocci <[email protected]> > Good morning > I want to understand the valence of the parameter *notify by(%) * in the > definition of the SLA. > > thanks > Rocco > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > -- Rafa Quiñonero Figuerola Tlf: 01577-6805709 [email protected]
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