Hi all,
We want to add custom information about queues and I am testing to add it as
Queue Preferences. I am using OTRS 3.1.8
I’ve done a silly script that adds a UserComment to a Queue (as in the API) and
then retrieves this UserComment, as follows:
$CommonObject{QueueObject}->QueuePreferencesSet(
QueueID => 2,
Key => 'UserComment',
Value => 'some comment',
UserID => $UserIDOfGenericAgent,
);
my %QueueData = $CommonObject{QueueObject}->QueueGet(
ID => 2,
);
print Dumper(%QueueData);
But the QueueData that I get doesn't have the UserComment. I've checked that
the UserComment is in QueuePreferences table.
So I've gone to Kernel/System/Queue/PreferencesDB.pm and seen that sub
QueuePreferencesGet returns in "check if queue preferences are available". And
it's right, I've seen in Sysadmin that my only entry as QueuePreferences is
Ticket -> Frontend::Queue::Preferences -> QueuePreferences###Comment2, which is
not enabled.
So I enable this QueuePreferences###Comment2 and now I get the UserComment in
QueueData!
Now, my question: What's the point of QueuePreferences Config if it doesn't
have any relationship with the actual Queue Preferences that I added? I mean, I
can bypass the Config check, but I want to understand why it's there...
Kind regards,
Juan Clavero
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