Because the bug affects mod_perl only, I think only the server side is needed. -- Mike
On Wed, Jan 9, 2013 at 4:55 PM, Rocco Tocci <[email protected]> wrote: > > Thank you Micheil, installing the package (CPANSOAPLite-0.715.opm) > everything works, from all client version(3.0.x,3.1.x) to all server > version(3.0.x, 3.1.x). > I upgraded both systems (client and server) with the new package, was that > necessary? > > Thanks again > Rocco > > > Il 09/01/2013 15.39, Michiel Beijen ha scritto: > > Hi Rocco, > > The problem is the soap module on your environment is faulty. Since 3.1.x > we ship the version in Kernel/cpan-lib and of course we ship a version that > works. > > Please check a blog post I wrote about this: > http://blog.otrs.org/2011/10/15/fixing-the-soap-interface-for-otrs/ - it > has a link to a .opm version of a working SOAP::Lite module, you can > install it on your OTRS system to fix the issue. > > Michiel Beijen > Senior Consultant > > OTRS BV > Schipholweg 103 > 2316 XC Leiden > The Netherlands > > T: +31 71 8200 255 > F: +31 71 8200 254 > I: http://www.otrs.com > > It's raining ... OTRS Feature Add-Ons: Choose up to 10 OTRS Feature > Add-Ons for free and get direct support from the creators of OTRS – > Become a Subscription customer now ! - http://j.mp/OBoPuj > > > Michiel Beijen > Senior Consultant > > OTRS BV > Schipholweg 103 > 2316 XC Leiden > The Netherlands > > T: +31 71 8200 255 > F: +31 71 8200 254 > I: http://www.otrs.com > > It's raining ... OTRS Feature Add-Ons: Choose up to 10 OTRS Feature > Add-Ons for free and get direct support from the creators of OTRS – > Become a Subscription customer now ! - http://j.mp/OBoPuj > > > On Wed, Jan 9, 2013 at 1:27 PM, Rocco Tocci <[email protected]> wrote: > >> Hi guys I need your help: >> >> I'm trying to create the ticket by RPC on a Win 2003 server with OTRS >> 3.0.10. >> The client PC (Win XP) has installed the same version of OTRS (3.0.10). >> I bring you the test script (just create the TicketNumer) >> * >> #!/usr/bin/perl >> use SOAP::Lite; >> >> my $User = 'some_user'; >> my $Pw = 'some_pass'; >> >> my $otrs = new SOAP::Lite(proxy => 'http://10.80.250.25/otrs/rpc.pl', >> uri => 'http://10.80.250.25/Core'); >> >> #SOAP message >> my $som; >> >> # create a new ticket number >> $som = $otrs->Dispatch($User, $Pw, 'TicketObject','TicketCreateNumber'); >> die $som->fault->{faultstring} if $som->fault; >> my $TicketNumber = $som->result; >> print "RPC: New Ticketnumer created: ".$TicketNumber."\n";* >> >> Case 1) >> when I run the script from Win XP to Win 2003 OTRS 3.0.10 I get the >> following error. >> *Application failed during request deserialization: no element found at >> line 1, column 0, byte -1 >> at C:/Program Files/OTRS/StrawberryPerl/perl/vendor/lib/XML/Parser.pm >> line 187* >> >> In the log of OTRS is not drawn anything even if I provide an incorrect >> password, so I think that does not come to invoke the module rpc.pl on >> the server. >> >> Case 2) >> When I run the script from Win XP to Win 2003 with an OTRS 3.1.9 >> *everything works OK* >> >> I probed the installation of perl modules SOAP and all ok >> I examined the link >> http://lists.otrs.org/pipermail/otrs/2009-November/029314.html about the >> same problem but is not solved. >> Obviously I can not update the server to 3.1.9 because the server is in >> production and migration is planned soon. >> I'm sure there 's something that escapes me and I can not understand. >> >> Can anyone help me? >> thanks >> >> >> >> -- >> Rocco Tocci >> Application Architect >> Strada Prov. 1 BariModugno n. 4 >> 70123 Bari Italy >> Tel. +39 0803855483 >> >> TBS IT – Telematic & Biomedical Services Srl a socio unico >> Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste >> Tel. 040 - 92291 >> Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno >> Tel. 0742- 32661 >> C.F., P.IVA e Registro Imprese (TS) : 01165260322 >> Cap.Soc. € 8.000.000,00 i.v. >> una società di TBS Group SpA >> >> Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo >> che questo messaggio è riservato esclusivamente al destinatario. Se esso vi >> fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a >> darcene comunicazione. Grazie. >> According to the Italian and international laws in force, we inform you that >> this message is reserved only for the addressee. If you are not the >> addressee, please delete it immediately and notify us. Thank you. >> P Per favore, pensa all'ambiente prima di stampare questo messaggio. >> Please, consider the environment before printing this e-mail. >> >> >> _______________________________________________ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> > > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev > > > -- > Rocco Tocci > Application Architect > Strada Prov. 1 BariModugno n. 4 > 70123 Bari Italy > Tel. +39 0803855483 > > TBS IT – Telematic & Biomedical Services Srl a socio unico > Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste > Tel. 040 - 92291 > Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno > Tel. 0742- 32661 > C.F., P.IVA e Registro Imprese (TS) : 01165260322 > Cap.Soc. € 8.000.000,00 i.v. > una società di TBS Group SpA > > Ai sensi del D.Lgs. 196/2003 e della normativa internazionale, vi informiamo > che questo messaggio è riservato esclusivamente al destinatario. Se esso vi > fosse pervenuto per errore, vi invitiamo a eliminarlo immediatamente e a > darcene comunicazione. Grazie. > According to the Italian and international laws in force, we inform you that > this message is reserved only for the addressee. If you are not the > addressee, please delete it immediately and notify us. Thank you. > P Per favore, pensa all'ambiente prima di stampare questo messaggio. Please, > consider the environment before printing this e-mail. > > > > > _______________________________________________ > OTRS mailing list: dev - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/dev > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >
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