Hi guys, do you know if there are some ad hoc developments that allow
you to create a ticket from a previously identified asset in the CMDB.
Let me explain:
1. I do a search of the CMDB (es. by serial number) and this asset is
associated with a customer.
2 I would like to go into the phone ticket creation form having already
filled the client and the link with the asset.
thanks
Rocco
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Rocco Tocci
Application Architect
Strada Prov. 1 BariModugno n. 4
70123 Bari Italy
Tel. +39 0803855483
TBS IT – Telematic & Biomedical Services Srl a socio unico
Sede Legale : Via Giacinto Gallina, 4 – 34122 Trieste
Tel. 040 - 92291
Sede Operativa : Via Francesco Bettini, 13 – 06034 Foligno
Tel. 0742- 32661
C.F., P.IVA e Registro Imprese (TS) : 01165260322
Cap.Soc. € 8.000.000,00 i.v.
una società di TBS Group SpA
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