Hi, I fixed it here; please check the code if you want to see how:
https://github.com/OTRS/otrs/commit/0c394c6892152defb7def8d84e06b696c5ed18b9 On Mon, Apr 22, 2013 at 8:08 AM, Michiel Beijen <[email protected]>wrote: > Hi Jan, > > You are probably asking this because if you enable 'owner' you'd only see > the owner *login* name as opposed to the firstname / lastname which makes > it not very usable right? > > [image: Inline image 1] > whereas for the same ticket in the overview, if you enable it, you DO see > firstname and lastname: > [image: Inline image 2] > This is a bug; and to answer your question, you'd first need to look up > the user first and last name before you can use it in the DTL template. > > > > On Sat, Apr 20, 2013 at 5:44 PM, Jan Řežab <[email protected]> wrote: > >> Hi. >> >> How is possible add owner firstname and lastname into >> CustomerTicketZoom.dtl? >> I tried edit CustomerTicketZoom.pm, but without success. >> >> Thanks. >> >> Jan >> >> _______________________________________________ >> OTRS mailing list: dev - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/dev >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev >> > >
<<2013-04-22 08_06_45-MyTickets - Ticket - OTRS.png>>
<<2013-04-22 08_02_47-2013042222000011 - Zoom - Ticket - OTRS.png>>
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