Hi Mike, Am 25.06.13 03:37, schrieb McMahon, Mike (HQP): > > All, > > > > Is there a way to alter a database via the SOPM to change a FK > relationship? > In general, yes. You can use ForeignKeyCreate and -Drop tags for that. > > > > I found that I was unable to delete tickets in the system (we have a > queue for deleting junky/spam tickets) when one of our custom > integrations already had a db entry for it. > > > > Here is the setup > > > > Cost_estimate => FK relationship on ticket_id > > > > So when I try to delete a ticket in the system, the system complains > that it's violating the FK relationship on cost_estimate. > > > > I need to update the SOPM to alter the key relationship so that > deletes are okay (and will cascade/delete entries from the > cost_estimates database). > I don't think this will be possible. OTRS does not support specification of CASCADE at this point. > > > > Additionally I need to update the TableCreate statement to include a > proper FK relationship. How do I do this?? > Just in the same way as the tables are created in OTRS itself. See otrs-schema.xml.
To achieve what you need you probably have to patch Ticket::TicketDelete() to delete all referencing entities. Regards, mg -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Mehr als ein Help Desk-System -- Prozess- und Kundenmanagement mit OTRS 3.2 -- Jetzt Frühbucherrabatt sichern: http://www.otrs.com/de/loesungen/promotion/otrs-help-desk-32-special/
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