Any advice would be appreciated, thank you.
Context:
OTRS 3.3.6 installation from source:
https://otrs.github.io/doc/manual/admin/3.3/en/html/manual-installation-of-otrs.html
Installing on an AWS server: Amazon Linux AMI (PV) 2014.03.1 - ami-fb8e9292
(64-bit)
Problem: "Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl" is failing
when executing in /etc/httpd/conf.d/otrs.conf
Please note the line numbers referenced for some of the files may be off due to
some debugging code I had added.
From: /var/log/httpd/error_log
[Thu Apr 24 13:50:45.854980 2014] [perl:error] [pid 2602] Cannot find current
script '/opt/' at /usr/share/perl5/FindBin.pm line 181.
BEGIN failed--compilation aborted at /usr/share/perl5/FindBin.pm line 181.
Compilation failed in require at /opt/otrs//Kernel/Config/Defaults.pm line 29.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config/Defaults.pm line
29.
Compilation failed in require at (eval 7) line 2.
...propagated at /usr/share/perl5/base.pm line 84.
BEGIN failed--compilation aborted at /opt/otrs//Kernel/Config.pm line 99.
Compilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line
69.
BEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl
line 69.
Compilation failed in require at (eval 2) line 1.
[Thu Apr 24 13:50:45.855024 2014] [perl:error] [pid 2602] Can't load Perl file:
/opt/otrs/scripts/apache2-perl-startup.pl for server
ip-XX-XXX-XX-XXX.ec2.internal:0, exiting...
From: stacktrace code inserted into /usr/share/perl5/FindBin.pm
Trace begun at /usr/share/perl5/FindBin.pm line 113
FindBin::init at /usr/share/perl5/FindBin.pm line 181
FindBin::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require FindBin.pm at /opt/otrs/Kernel/Config/Defaults.pm line 29
Kernel::Config::Defaults::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require Kernel/Config/Defaults.pm at (eval 7) line 2
eval 'require Kernel::Config::Defaults
;' at /usr/share/perl5/base.pm line 81
base::import('base', 'Kernel::Config::Defaults') called at
/opt/otrs/Kernel/Config.pm line 99
Kernel::Config::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require Kernel/Config.pm at /opt/otrs/scripts/apache2-perl-startup.pl line 69
main::BEGIN at /usr/share/perl5/FindBin.pm line 181
eval {...} at /usr/share/perl5/FindBin.pm line 181
require /opt/otrs/scripts/apache2-perl-startup.pl at (eval 2) line 1
eval 'require q^@/opt/otrs/scripts/apache2-perl-startup.pl^@
;' at /usr/share/perl5/FindBin.pm line 181
From: some debugging code inserted into /usr/share/perl5/FindBin.pm
START INIT /usr/share/perl5/FindBin.pm
Thu Apr 24 13:53:41 UTC 2014
me - FindBin::init
parent - FindBin::BEGIN
script - /opt/
I can start up httpd and actually run OTRS if I disable mod_perl usage by
altering the "<IfModule perl_module>" line in /etc/httpd/conf.d/otrs.conf to
look for a module that does not exist. Version logged when starting: [Thu Apr
24 13:45:41.531835 2014] [mpm_prefork:notice] [pid 2530] AH00163: Apache/2.4.9
(Amazon) mod_perl/2.0.7 Perl/v5.16.3 configured -- resuming normal operations
That was actually my initial install and I did not notice mod_perl wasn't being
used until after installing and noticing the CGI accelerator was not active in
the '/otrs/index.pl?Action=AdminServiceCenter' page. What I had to do was
reference the module correctly in the otrs.conf: "<IfModule perl_module>".
Once I did that I run into the problem I am describing now.
All instructions were adhered to and all prerequisites pass such as:
/opt/otrs/bin/otrs.CheckModules.pl
perl -cw /opt/otrs/bin/cgi-bin/index.pl
perl -cw /opt/otrs/bin/cgi-bin/customer.pl
perl -cw /opt/otrs/bin/otrs.PostMaster.pl
Does anyone have any advice or thoughts?
Here are the perl and httpd version info:
/////////////////////////////////////
Summary of my perl5 (revision 5 version 16 subversion 3) configuration:
Platform:
osname=linux, osvers=2.6.18-164.el5az00, archname=x86_64-linux-thread-multi
uname='linux gobi-build-31002.sea31.amazon.com 2.6.18-164.el5az00 #1 smp
tue sep 15 14:19:07 edt 2009 x86_64 x86_64 x86_64 gnulinux '
config_args='-des -Doptimize=-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2
-fexceptions -fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic
-Dccdlflags=-Wl,--enable-new-dtags -Dlddlflags=-shared -O2 -g -pipe -Wall
-Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector
--param=ssp-buffer-size=4 -m64 -mtune=generic -DDEBUGGING=-g -Dversion=5.16.3
-Dmyhostname=localhost -Dperladmin=root@localhost -Dcc=gcc -Dcf_by=Red Hat,
Inc. -Dprefix=/usr -Dvendorprefix=/usr -Dsiteprefix=/usr/local
-Dsitelib=/usr/local/share/perl5 -Dsitearch=/usr/local/lib64/perl5
-Dprivlib=/usr/share/perl5 -Dvendorlib=/usr/share/perl5/vendor_perl
-Darchlib=/usr/lib64/perl5 -Dvendorarch=/usr/lib64/perl5/vendor_perl
-Darchname=x86_64-linux-thread-multi -Dlibpth=/usr/local/lib64 /lib64
/usr/lib64 -Duseshrplib -Dusethreads -Duseithreads -Dusedtrace=/usr/bin/dtrace
-Duselargefiles -Dd_semctl_semun -Di_db -Ui_ndbm -Di_gdbm -Di_shadow -Di_syslog
-Dman3ext=3pm -Duseperlio -Dinstallusrbinperl=n -Ubincomp
at5005 -Uversiononly -Dpager=/usr/bin/less -isr -Dd_gethostent_r_proto
-Ud_endhostent_r_proto -Ud_sethostent_r_proto -Ud_endprotoent_r_proto
-Ud_setprotoent_r_proto -Ud_endservent_r_proto -Ud_setservent_r_proto
-Dscriptdir=/usr/bin -Dusesitecustomize'
hint=recommended, useposix=true, d_sigaction=define
useithreads=define, usemultiplicity=define
useperlio=define, d_sfio=undef, uselargefiles=define, usesocks=undef
use64bitint=define, use64bitall=define, uselongdouble=undef
usemymalloc=n, bincompat5005=undef
Compiler:
cc='gcc', ccflags ='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe
-fstack-protector -I/usr/local/include -D_LARGEFILE_SOURCE
-D_FILE_OFFSET_BITS=64',
optimize='-O2 -g -pipe -Wall -Wp,-D_FORTIFY_SOURCE=2 -fexceptions
-fstack-protector --param=ssp-buffer-size=4 -m64 -mtune=generic',
cppflags='-D_REENTRANT -D_GNU_SOURCE -fno-strict-aliasing -pipe
-fstack-protector -I/usr/local/include'
ccversion='', gccversion='4.8.2 20131212 (Red Hat 4.8.2-7)', gccosandvers=''
intsize=4, longsize=8, ptrsize=8, doublesize=8, byteorder=12345678
d_longlong=define, longlongsize=8, d_longdbl=define, longdblsize=16
ivtype='long', ivsize=8, nvtype='double', nvsize=8, Off_t='off_t',
lseeksize=8
alignbytes=8, prototype=define
Linker and Libraries:
ld='gcc', ldflags =' -fstack-protector'
libpth=/usr/local/lib64 /lib64 /usr/lib64
libs=-lresolv -lnsl -lgdbm -ldb -ldl -lm -lcrypt -lutil -lpthread -lc
perllibs=-lresolv -lnsl -ldl -lm -lcrypt -lutil -lpthread -lc
libc=, so=so, useshrplib=true, libperl=libperl.so
gnulibc_version='2.17'
Dynamic Linking:
dlsrc=dl_dlopen.xs, dlext=so, d_dlsymun=undef,
ccdlflags='-Wl,--enable-new-dtags -Wl,-rpath,/usr/lib64/perl5/CORE'
cccdlflags='-fPIC', lddlflags='-shared -O2 -g -pipe -Wall
-Wp,-D_FORTIFY_SOURCE=2 -fexceptions -fstack-protector
--param=ssp-buffer-size=4 -m64 -mtune=generic '
Characteristics of this binary (from libperl):
Compile-time options: HAS_TIMES MULTIPLICITY PERLIO_LAYERS
PERL_DONT_CREATE_GVSV PERL_IMPLICIT_CONTEXT
PERL_MALLOC_WRAP PERL_PRESERVE_IVUV USE_64_BIT_ALL
USE_64_BIT_INT USE_ITHREADS USE_LARGE_FILES
USE_LOCALE USE_LOCALE_COLLATE USE_LOCALE_CTYPE
USE_LOCALE_NUMERIC USE_PERLIO USE_PERL_ATOF
USE_REENTRANT_API USE_SITECUSTOMIZE
Locally applied patches:
Fedora Patch1: Removes date check, Fedora/RHEL specific
Fedora Patch3: support for libdir64
Fedora Patch4: use libresolv instead of libbind
Fedora Patch5: USE_MM_LD_RUN_PATH
Fedora Patch6: Skip hostname tests, due to builders not being network
capable
Fedora Patch7: Dont run one io test due to random builder failures
Fedora Patch9: Fix find2perl to translate ? glob properly (RT#113054)
Fedora Patch10: Fix broken atof (RT#109318)
Fedora Patch13: Clear $@ before "do" I/O error (RT#113730)
Fedora Patch14: Do not truncate syscall() return value to 32 bits
(RT#113980)
Fedora Patch15: Override the Pod::Simple::parse_file (CPANRT#77530)
Fedora Patch16: Do not leak with attribute on my variable (RT#114764)
Fedora Patch17: Allow operator after numeric keyword argument
(RT#105924)
Fedora Patch18: Extend stack in File::Glob::glob, (RT#114984)
Fedora Patch19: Do not crash when vivifying $|
Fedora Patch20: Fix misparsing of maketext strings (CVE-2012-6329)
Fedora Patch21: Add NAME headings to CPAN modules (CPANRT#73396)
Fedora Patch22: Fix leaking tied hashes (RT#107000) [1]
Fedora Patch23: Fix leaking tied hashes (RT#107000) [2]
Fedora Patch24: Fix leaking tied hashes (RT#107000) [3]
Fedora Patch25: Fix dead lock in PerlIO after fork from thread
(RT#106212)
Fedora Patch26: Make regexp safe in a signal handler (RT#114878)
Fedora Patch27: Update h2ph(1) documentation (RT#117647)
Fedora Patch28: Update pod2html(1) documentation (RT#117623)
Built under linux
Compiled at Apr 2 2014 18:13:49
@INC:
/usr/local/lib64/perl5
/usr/local/share/perl5
/usr/lib64/perl5/vendor_perl
/usr/share/perl5/vendor_perl
/usr/lib64/perl5
/usr/share/perl5
.
/////////////////////////////////////
Server version: Apache/2.4.9 (Amazon)
Server built: Apr 1 2014 05:31:18
Server's Module Magic Number: 20120211:31
Server loaded: APR 1.5.0, APR-UTIL 1.4.1
Compiled using: APR 1.5.0, APR-UTIL 1.4.1
Architecture: 64-bit
Server MPM: prefork
threaded: no
forked: yes (variable process count)
Server compiled with....
-D APR_HAS_SENDFILE
-D APR_HAS_MMAP
-D APR_HAVE_IPV6 (IPv4-mapped addresses enabled)
-D APR_USE_SYSVSEM_SERIALIZE
-D APR_USE_PTHREAD_SERIALIZE
-D SINGLE_LISTEN_UNSERIALIZED_ACCEPT
-D APR_HAS_OTHER_CHILD
-D AP_HAVE_RELIABLE_PIPED_LOGS
-D DYNAMIC_MODULE_LIMIT=256
-D HTTPD_ROOT="/etc/httpd"
-D SUEXEC_BIN="/usr/sbin/suexec"
-D DEFAULT_PIDLOG="/var/run/httpd/httpd.pid"
-D DEFAULT_SCOREBOARD="logs/apache_runtime_status"
-D DEFAULT_ERRORLOG="logs/error_log"
-D AP_TYPES_CONFIG_FILE="conf/mime.types"
-D SERVER_CONFIG_FILE="conf/httpd.conf"
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