I Chen, Great hearing from you. I would be happy to help you with your suport needs via Timecho. Timecho is a China based commercial support entity around apache iotdb, but since me joining them last year also offering support for plc4x.
Fun fact: I used to work for Dematic Germany. So I at least already know part of your business :-) I'm currently on PTO, but will be happy to follow up with you next week. Chris Gesendet von Outlook für Android<https://aka.ms/AAb9ysg> ________________________________ From: Chen Shuyi (Shayne) <shuyi.c...@kiongroup.com.INVALID> Sent: Thursday, May 9, 2024 2:29:02 PM To: dev@plc4x.apache.org <dev@plc4x.apache.org> Cc: Li Shuo (Shawn) <shuo...@kiongroup.com> Subject: PLC4X support Hi, I’m from Dematic China which is a intralogisitic solution supplier, our equipment includes PLC which have many interaction with other IT application. We are developping an application which is for Autonomous Mobile Robot system work together with automation. PLC4X maybe is a right choice for communication suite for PLC and IT integration. Our system scale is around 1000 PLC tags communicating with a software called DCS. The PLCs are OPC, Modbus-TCP, Profinet(S7) and Ethernet/IP and PLC4x will be deployed on Redhat or SUSE. Is that possible PLC4x support such application? Our engineer Shawn Li do a demo POC, but it isn’t so successful, PLC4X showed too many session error and it read OPC tag around 28s. I wonder if there is any manual or instructions can give our development some direction. We are willing to use PLC4x as a formal suite in our software in forture(could be public on your customer list). If it is possible, we develop a communication driver, I wonder if we buy a commercial support 1. what kind of support we can get by commercial support? 2. What is the price? 3. How you charge the support fee, by a company? 4. We will get some manuals or documents? 5. If any issues happened, how you support us to solve those issues? Shuyi Chen AMR RCOE - Senior Operation Manager Dematic Global Robotics [KionDematic1] We Optimize Your Supply Chain www.dematic.com<http://www.dematic.com/> CONFIDENTIALITY NOTICE: This email message and any attachments to it, is intended only for the individual or entity to which it is addressed and may contain confidential material. If you are not the intended recipient, or the employee or agent responsible for delivering it to the intended recipient, please do not disclose, copy, forward, or retain. If you have received this in error, please contact the sender by reply email and destroy all copies of the original message.
