FWIW, "ticket" is a trac term and while I agree that it would be good to avoid another piece of vocab, that's not something I think we'll change before planet 2.0.
Robby On Tue, Sep 6, 2011 at 8:20 AM, Shriram Krishnamurthi <[email protected]> wrote: > [This is intentionally stream-of-consciousness...] > > The planet home page doesn't say anything about how to report bugs > (the word "bug" really only appears in package descriptions, and > "error" doesn't at all). The same is true of individual packages. So > it's really not clear what one should do. > > There is also a "Top Bug Closers [Trac]", which is a bit confusing > because it looks like it *might* be a mechanism for submitting bug > reports, but the "Trac" interface does not make this obvious. > > In addition, clicking on the author's page says what tickets they have > open but not how to create a new one. > > To me it's even more confusing that the package's description lists > the # of tickets but doesn't have a link to where/what. > > Okay, after nearly eight minutes of searching I found that I need to > look for the "New Ticket" link! It was "under the fold" (ie, I needed > to scroll down) in my browser. > > This was all probably completely intuitive to the designer, but it > wasn't at all so to me even though, as outlined, I was trying my > darndest to find a way to report a problem, but couldn't find how. > > I suggest that there are already enough words floating around ("bug", > "error", "problem", "issue") that adding one more ("ticket") is > unnecessary. I recognize that ticket is more neutral (eg, can include > a feature request), but still. > > Also, I think a prominent link entitled something like "Report a > problem" (ideally the same text as in the Help menu -- so I guess > "Submit Bug Report...") would be good. Of course, that then takes > you to to the open bugs portion of the package. In the CSS styling > there, a little more space around the line with "[All Tickets] [New > Ticket]" would also make it easier to find the latter. > > Shriram > _________________________________________________ > For list-related administrative tasks: > http://lists.racket-lang.org/listinfo/dev > _________________________________________________ For list-related administrative tasks: http://lists.racket-lang.org/listinfo/dev
