I agree about the issue trackers + the mail integration. A small suggestion: none of the issue/bug tracking systems do collaboration very well either. What I mean by "collaboration" is the capacity to pass a single document back and forth with several "notes" appended to it. a giant "comments" list isn't very good (no inline comments) and forums are dumb.
Peter -- sic dicit magister P. http://individual.utoronto.ca/peterjh/ On Wed, 3 Mar 2010, Anselm R Garbe wrote:
Another idea that I'd like to push this year is the creation of a suckless issue tracking/bug tracking system. All existing systems suck and it is still a burden for projects and small businesses to track bugs or customer issues in less sucking ways. The existing alternatives are all a big desgrace, can't speak of those commercial ones, but I guess they ain't any better than the floss ones. Approaches like trac do too many things, and hence fail at doing issue tracking right. A friend pointed me to the debian bug tracking system (http://www.debian.org/Bugs/server-refcard) and I must admit I kind of like parts of it. I think it is a strong requirement for a decent issue tracker to have a decent mail integration, people don't want to use hairy web interfaces and developers or customer relation staff doesn't wants to use them either -- RT for instance is good in the mail integration, but it does too many things and has a bad web interface that really sucks. Kind regards, Anselm
