On Nov 28, 2010, at 00:03:11, Stephen Holt wrote: > I'd like to point out that this is not a factor of using google code in > itself, but by merely closing ticket creation to a relatively few number of > people.
Exactly. Sorry, I didn't write that point clearly. > I am not convinced this would be a net time saver for an application as > complex as Adium. Another factor is that we would get more bug reports than we currently do (see below). > Additionally, this policy seems very hostile to our users, considering our > current policy on bug reporting. On the contrary, it is much nicer. Our users want to report bugs by emailing us, not by filling out a form. The number of bug report emails we get saying “I took one look at your form and ran the *...@#! away” supports this. > (By which I mean, taking ticket creation away, not the idea in abstract.) It > is important to remember that many very valid bugs are discovered by users > with different use cases and habits than the developers, in the absence of a > VERY active development community (with developers able to devote their full > time to the project) I feel like this is not a communication path we can > shutdown casually. Users should still be able to report bugs; the only difference is they send their bug report to us and we either create a ticket, add to a ticket, or simply send them the link saying “thank you; we have this on file here:”. Users should not have to, and many do not want to, learn how to use ticket systems. (Not the actual creation of the ticket, but searching and trying to identify duplicates.)
