Am 29.11.2010 um 01:08 schrieb Peter Hosey:
You can explain that to users until you're blue in the face, but the
fact remains that we frequently get email from users who either
couldn't be arsed to follow all the steps we provide to file a
ticket, or didn't want to sign up for an account.
Both of these things drive users to either not file bugs at all or
file them by email. There is plenty of evidence of this in the
feedback archives. It doesn't matter how well-justified your do-
these-things-before-filing steps are or how easy signing up is, both
of those things *will* and *do* turn off many users from using the
ticket system.
If we file tickets, then we will get more bug reports. This is a mix
of good and bad, as I said.
I'd say "no loss". If people don't care enough to sign up and file a
report properly, then we won't miss their report.
That said, I'm sure there's a way to make registering easier /
unnecessary and I also plan to make our report filing guidelines more
concise.
Am 29.11.2010 um 01:09 schrieb Jordan:
In the event that we do not close user submission of tickets (which it
sounds like most people do not wish to do at this point), I believe
that Google Code would still help deter duplicate tickets. <snip>
We can do a better job of exposing Trac's voting system. We can do a
better job of helping people to track down known issues by using the
different search systems. We currently have a thread with a selection
of the most commonly reported issues, especially regressions, on the
forum.
