Do we know whether the ticketing systems store the whole email or just the address fields. If he whole email what about putting a unique reference in the x-headers. People see a normal email but the systems can treat them according to the ID in the headers.
Sent from my iPad On 14 Mar 2012, at 08:28, Mark Goodge <[email protected]> wrote: > On 14/03/2012 00:12, paul perrin wrote: >> >> I put in quite a few FoI requests to Brghton and Hove council - and >> their responses keep coming back attached to the *WRONG* request. >> >> I contact the team and ask for the responses to be moved - but >> realistically it makes 'what do they know' more trouble than writing >> directly... >> >> I don't know where the fault is - the council or the whatdotheyknow >> software, but it really needs to be sorted... > > My guess is that what's happening is that they've taken the one-time address > generated by WDTK for the first request, and then stored that in their system > as your address, and any subsequent requests from you are being replied to > that address. Or, more simply, whoever is replying is just looking for "Paul > Perrin" in their Outlook address book and taking the first match. > > I'm not sure there's a simple way around that. The other option would be for > WDTK to generate a unique address per user, instead of per request, and then > route responses to the correct request by means of the subject line or > something. But that in turn is likely to break when confronted by either a > ticketing system at the remote end which rewrites subject lines, or an > individual user who writes a new email (as opposed to hitting "reply") and > composes a new title (typically, "Response to your FOI request" or something > equally meaningless). > > Mark > -- > Sent from my Babbage Difference Engine 2 > http://mark.goodge.co.uk > > _______________________________________________ > developers-public mailing list > [email protected] > https://secure.mysociety.org/admin/lists/mailman/listinfo/developers-public > > Unsubscribe: > https://secure.mysociety.org/admin/lists/mailman/options/developers-public/richard%40queensletch.com _______________________________________________ developers-public mailing list [email protected] https://secure.mysociety.org/admin/lists/mailman/listinfo/developers-public Unsubscribe: https://secure.mysociety.org/admin/lists/mailman/options/developers-public/archive%40mail-archive.com
