On Thu, Mar 15, 2012 at 09:43:58AM -0700, Julian Todd wrote: > It's simple: Just put the title of the request and the unique > identifier number you're using for the email address into the subject. > And then verify against it and override the email address id number > in cases where they were both issued for the same authority.
Looking at some of the emails Paul has received in the admin interface, they often have subjects that have been reentered from scratch by the council, usually inserting their own reference. e.g. "Request for Information Ref:P0008478" Paul, could you give some links to specific messages which were incorrectly delivered to the wrong request? Or else it is all theory. Francis > This would probably be obvious to all of us if we actually received > these emails ourselves, which we don't. > > It's the same reason why many reasonable people have finger-shredding > impossible to use letter slots through their front door which they > could easily fix -- there never is an occasion when they put a letter > through their own door and find out the problem. > > Julian. > > > > On 14 March 2012 01:26, Mark Goodge <[email protected]> wrote: > > On 14/03/2012 00:12, paul perrin wrote: > >> > >> > >> I put in quite a few FoI requests to Brghton and Hove council - and > >> their responses keep coming back attached to the *WRONG* request. > >> > >> I contact the team and ask for the responses to be moved - but > >> realistically it makes 'what do they know' more trouble than writing > >> directly... > >> > >> I don't know where the fault is - the council or the whatdotheyknow > >> software, but it really needs to be sorted... > > > > > > My guess is that what's happening is that they've taken the one-time address > > generated by WDTK for the first request, and then stored that in their > > system as your address, and any subsequent requests from you are being > > replied to that address. Or, more simply, whoever is replying is just > > looking for "Paul Perrin" in their Outlook address book and taking the first > > match. > > > > I'm not sure there's a simple way around that. The other option would be for > > WDTK to generate a unique address per user, instead of per request, and then > > route responses to the correct request by means of the subject line or > > something. But that in turn is likely to break when confronted by either a > > ticketing system at the remote end which rewrites subject lines, or an > > individual user who writes a new email (as opposed to hitting "reply") and > > composes a new title (typically, "Response to your FOI request" or something > > equally meaningless). > > > > Mark > > -- > > Sent from my Babbage Difference Engine 2 > > http://mark.goodge.co.uk > > > > > > _______________________________________________ > > developers-public mailing list > > [email protected] > > https://secure.mysociety.org/admin/lists/mailman/listinfo/developers-public > > > > Unsubscribe: > > https://secure.mysociety.org/admin/lists/mailman/options/developers-public/julian%40publicwhip.org.uk > > _______________________________________________ > developers-public mailing list > [email protected] > https://secure.mysociety.org/admin/lists/mailman/listinfo/developers-public > > Unsubscribe: > https://secure.mysociety.org/admin/lists/mailman/options/developers-public/francis%40mysociety.org > _______________________________________________ developers-public mailing list [email protected] https://secure.mysociety.org/admin/lists/mailman/listinfo/developers-public Unsubscribe: https://secure.mysociety.org/admin/lists/mailman/options/developers-public/archive%40mail-archive.com
