* Ian Clarke <ian.clarke at gmail.com> [2008-06-22 10:33:09]: > I was surprised to read this on https://bugs.freenetproject.org/ :- > > "The first step in filing a bug report is a post to the support > mailing list. You must subscribe to post. If you get told it's a bug, > then come back here and file a bug report. When filing, please include > a URL into the mailing list archives so we can easily locate the > original conversations. This process greatly helps us to help you. > Many "bugs" are actually configuration or comprehension issues that > can be easily and more quickly resolved through the users mailing > list." > > I don't agree with this, and its creating a significant hurdle for > people filing bugs. Its basically using a mailing list as a > first-line bug tracker, something mailing lists aren't optomised for. > We should be using the bugtracker as our bugtracker. > > If people are repeatedly running into the same "configuration or > comprehension" issue, then that means there is a usability bug, and it > should absolutely be filed as a bug in Mantis. > > If people submit an invalid bug then its as easy as anything to mark > it as invalid in the bugtracker. Requiring that they post to support > first isn't making life easier for anyone, and it is probably > discouraging quite a few entirely legitimate bug reports. > > Ian.
I wish we could rely on users to use mantis properly... but experience has shown we can't. Most of them don't know how to categorize bugs, not to mention they don't look for duplicates. Anyway, what do you want me to do? Rephrase the page or just remove it and display mantis directly? Florent
