On Feb 2, 2010, at 3:22 PM, Silvia Rusu wrote:

> 
> Hi,
> 
> I mean when I know there is no Jira issue at all, as the problem didn't
> arise in any of the previous releases. The problem only arises on a version
> that hasn't been released. 
> 
> In this case:
> - There is no Jira issue to reopen or comment on
> - I cannot open a new bug on Jira (the rules say if the version has not been
> released then I shouldn't create a new JIRA issue for reporting the problem)

This cannot happen.... :)

It would mean someone has made changes without creating a jira issue which is 
forbidden... Since we're following all commits the occurrence should be pretty 
rare.

Thanks
-Vincent

> vmassol wrote:
>> 
>> 
>> On Feb 2, 2010, at 2:12 PM, Silvia Rusu wrote:
>> 
>>> 
>>> Hi,
>>> 
>>> Here's an excerpt from the set of rules about not creating issues for
>>> unreleased work:
>>> 
>>> "Imagine that someone has been working on a given issue for a given
>>> version.
>>> Then someone else notices a problem related to the work done. If the
>>> version
>>> has not been released then you shouldn't create a new JIRA issue for
>>> reporting the problem. Instead you should reopen the issue (if it's been
>>> closed) and add a comment to it."
>>> 
>>> There should be a mention about what to do when you encounter a problem
>>> for
>>> which there is no Jira issue. 
>> 
>> You mean when you don't know if there's already a jira issue or not?
>> 
>> Yes sometimes it's hard to know (especially if you're not a developer and
>> thus not following the devs that happen). In this case you can just create
>> an issue and the person responsible for it will close it as duplicate for
>> ex and thus set the "fix for" to "unknown".
>> 
>> Is that what you mean?
>> 
>> Thanks
>> -Vincent
>> 
>>> 
>>> For example the way I report this is by creating a page on the incubator
>>> in
>>> the "Test" space. There I present the issue, attach printscreens and
>>> mention
>>> the version where I encountered the problem.
>>> If the problem is not fixed in the release I report it on Jira.
>>> 
>>> Is there a "standard" procedure for this type of situation?
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