Hi Denis, Thanks for checking up. The ball is in the customer's court, we haven't heard back for a while. (I left a short note today, asking them how things have worked out.)
I've also associated that support case with the new JIRA (thanks for that!) so we can more easily check things between the two. Thanks again, Rick On Wed, Jul 27, 2016 at 12:24 AM, Denis Golovin <[email protected]> wrote: > Rick, > > Do you have any update on this case? Was customer able to solve the > problem? > I've opened issue for not setting proper user agent for http requests > in DevSuite installer (see https://issues.jboss.org/browse/JBDS-3979). > > Thanks, > Denis > > ----- Original Message ----- > > From: "Rick Wagner" <[email protected]> > > To: "Denis Golovin" <[email protected]> > > Cc: [email protected] > > Sent: Tuesday, July 12, 2016 6:09:20 AM > > Subject: Re: [Devtools] Development suite installer questions > > > > Thanks much for that advice, Denis. > > > > We'll work with the customer to see if this can be used with the browser > > 'whitelist' to enable use of the Development Suite. > > > > Rick > > > > On Tue, Jul 12, 2016 at 12:09 AM, Denis Golovin <[email protected]> > wrote: > > > > > Rick, > > > > > > see my comments inline > > > > > > ----- Original Message ----- > > > > From: "Rick Wagner" <[email protected]> > > > > To: [email protected] > > > > Sent: Monday, July 11, 2016 7:20:02 AM > > > > Subject: [Devtools] Development suite installer questions > > > > > > > > Hello DevTools, > > > > > > > > We're working with a customer that brings a few interesting questions > > > about > > > > the installer. > > > > > > > > > > > > Question 1: > > > > > > > > When an attempt is made to download the Development Suite, we see the > > > error: > > > > > > > > "Oops. Something went wrong > > > > The download failed. Please check if you have internet access, > connected > > > to > > > > VPN, have correct configuration for proxy server. Try to download > again > > > > after problem is fixed." > > > > > > > > The user tells us they are behind a proxy server. Do we have any > specific > > > > recommendations for a remedy? > > > > > > I see first problem here is that message doesn't say what exactly went > > > wrong and what installer was trying to download. > > > > > > It could be proxy issue related to: > > > 1. User-Agent header does not set it at all; > > > 2. Download for Vagrant and Oracle Virtualbox uses redirects on > > > developers.redhat.com not direct links see > > > details here https://issues.jboss.org/browse/ORG-2929. > > > > > > Could you ask if links > > > > > > > http://developers.stage.redhat.com/redirect/to/virtualbox-5.0.8.download > > > http://developers.stage.redhat.com/redirect/to/vagrant-1.7.4.download > > > > > > work from browser? > > > > > > > > > > > > > > > Question 2: > > > > > > > > The same user notes that when they do get the installer, it urges > them to > > > > install Cygwin even though it's already present. Is there a way to > avoid > > > > this? > > > > > > Cygwin detection is not implemented yet and it might become optional > > > component to install soon, see supported terminals discussion. > > > > > > Thanks, > > > Denis > > > > > > > > > > > Thanks, > > > > > > > > Rick > > > > > > > > > > > > _______________________________________________ > > > > Devtools mailing list > > > > [email protected] > > > > https://www.redhat.com/mailman/listinfo/devtools > > > > > > > > > >
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