Dear David, Please ensure that the cache is cleared when the user is logging in. There is a possibility of mismatched download of metadata or userSettings.
Alex On Thu, Aug 11, 2016 at 10:49 AM, David Itana <dit...@hispna.org> wrote: > Hi Calle, > > > > The problem is consistent, it does not vary from session to session. > > > > I will have to investigate further on specific priviliges or settings in > common amongst the affected users. Let me get back to you later on this one. > > > > David > > > > *From:* Calle Hedberg [mailto:calle.hedb...@gmail.com] > *Sent:* Thursday, August 11, 2016 8:41 AM > *To:* Knut Staring > *Cc:* David Itana; DHIS 2 Users list; dhis2-devs > > *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI > > > > Knut, > > > > That was my first thought too - but it would not explain why only some > users have this issue when using exactly the same database and machine.... > > > > David, > > > > Some more questions: > > 1. is the problem consistent for those specific users, or will it vary > from session to session? > > 2. Do those affected users have any specific settings or privileges in > common? (like e.g. do they have private dashboards?) > > > > regards > > calle > > > > On 11 August 2016 at 09:26, Knut Staring <knu...@gmail.com> wrote: > > Does this apply to the most recent versions of Chrome and Firefox also? > > > > Or perhaps it did indeed start after an update of these browsers? > > > > Knut > > > > On Thu, Aug 11, 2016 at 9:17 AM, David Itana <dit...@hispna.org> wrote: > > Hi Calle, > > > > I have tried the screen resolution as well but no difference, the texts > remains overlapping. > > > > For further clarity, we have been using this version for some months now, > and this only started happening a few days ago. > > > > Regards, > > > > David > > > > *From:* Calle Hedberg [mailto:calle.hedb...@gmail.com] > *Sent:* Thursday, August 11, 2016 8:13 AM > *To:* David Itana > *Cc:* DHIS 2 Users list; dhis2-devs > *Subject:* Re: [Dhis2-devs] Overlapping text in DHIS2 UI > > > > Hi > > > > Just a clarification note: the build number seems "abnormal" because this > is a build with a few Southern African additions. So the underlying core > build would be from mid-February 2016 (2.20). > > > > None of those additions would affect or cause the above issue, though. > > > > David - have you tried to experiment with screen resolution, to see if it > appears the same way with a different resolution (but same user)? > > > > regards > > Calle > > > > On 11 August 2016 at 09:06, David Itana <dit...@hispna.org> wrote: > > Dear DHIS community, > > > > We are using DHIS2 (Version: 2.20, Build revision: 16795, Build date: > 2016-02-23 09:07). We recently started experiencing a problem when using > chrome or Firefox where words appears overlapping as depicted in the > picture below. The Apps and Profile icons and texts as well as the list of > apps appears normal. > > > > > > This is not affecting all users, but affects specific users in different > user groups including superusers. Testing using the same computer proves > that the affected user will see scrambled/overlapping texts but when the > other user logs in, the system appears normal, that made us to rule out the > cache issues as the same machine reacts differently when used by different > users. > > > > We also verified the language settings both under profiles settings as > well as under the user app. They are all set to English as the interface > language and database language is set to “use database locale/no > translation”. > > > > Again this is only affecting Chrome and Firefox, however internet explorer > is displaying all text normal. > > > > Are the any settings that we perhaps missed or what could be the cause? > > > > Kind regards, > > > > David > > > > > > > _______________________________________________ > Mailing list: https://launchpad.net/~dhis2-devs > Post to : dhis2-d...@lists.launchpad.net > Unsubscribe : https://launchpad.net/~dhis2-devs > More help : https://help.launchpad.net/ListHelp > > > > > > -- > > ******************************************* > > Calle Hedberg > > 46D Alma Road, 7700 Rosebank, SOUTH AFRICA > > Tel/fax (home): +27-21-685-6472 > > Cell: +27-82-853-5352 > > Iridium SatPhone: +8816-315-19119 > > Email: calle.hedb...@gmail.com > > Skype: calle_hedberg > > ******************************************* > > > > > _______________________________________________ > Mailing list: https://launchpad.net/~dhis2-devs > Post to : dhis2-d...@lists.launchpad.net > Unsubscribe : https://launchpad.net/~dhis2-devs > More help : https://help.launchpad.net/ListHelp > > > > > > -- > > Knut Staring > > Dept. of Informatics, University of Oslo > > Norway: +4791880522 > > Skype: knutstar > > http://dhis2.org > > > > > > -- > > ******************************************* > > Calle Hedberg > > 46D Alma Road, 7700 Rosebank, SOUTH AFRICA > > Tel/fax (home): +27-21-685-6472 > > Cell: +27-82-853-5352 > > Iridium SatPhone: +8816-315-19119 > > Email: calle.hedb...@gmail.com > > Skype: calle_hedberg > > ******************************************* > > > > _______________________________________________ > Mailing list: https://launchpad.net/~dhis2-users > Post to : dhis2-users@lists.launchpad.net > Unsubscribe : https://launchpad.net/~dhis2-users > More help : https://help.launchpad.net/ListHelp > > -- Alex Tumwesigye Technical Advisor - DHIS2 (Consultant), Ministry of Health/AFENET | HISP Uganda Kampala Uganda +256 774149 775, + 256 759 800161 Skype ID: talexie IT Consultant (Servers, Networks and Security, Health Information Systems - DHIS2, Disease Outbreak & Surveillance Systems) & Solar Consultant "I don't want to be anything other than what I have been - one tree hill "
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