Analyzing the log, I think (and hope) this disappearing users issue could be due to the problem Viet Nguyen mentions on our ticket https://jira.dhis2.org/browse/DHIS2-2394
The mentioned problem (https://jira.dhis2.org/browse/DHIS2-1969) could be the cause. Our 2.27 version is from July 28th while this multiselect problem was fixed on 2.27 July 31th :) We will keep you informed. That's the log that induces me to think that. * INFO 2017-08-06 22:13:05,231 'auseradmin' update org.hisp.dhis.user.User, name: User NAME, uid: USERNAMEID (AuditLogUtil.java [ajp-bio-8010-exec-21]) * INFO 2017-09-14 11:53:07,411 'theconcerneduser' update org.hisp.dhis.user.User, name: User NAME, uid: USERNAMEID (AuditLogUtil.java [ajp-bio-8010-exec-20]) * INFO 2017-10-17 12:39:30,002 'auseradmin' update org.hisp.dhis.user.UserGroup, name: GROUPNAME, uid: GROUPID (AuditLogUtil.java [ajp-bio-8010-exec-12]) * INFO 2017-10-18 11:48:19,825 'auseradmin' update org.hisp.dhis.user.UserGroup, name: GROUPNAME, uid: GROUPID (AuditLogUtil.java [ajp-bio-8010-exec-5]) * INFO 2017-10-18 11:54:08,088 'auseradmin' update org.hisp.dhis.user.UserGroup, name: GROUPNAME, uid: GROUPID (AuditLogUtil.java [ajp-bio-8010-exec-6]) * INFO 2017-10-18 13:19:54,414 'astandardUser??' update org.hisp.dhis.user.UserGroup, name: GROUPNAME, uid: GROUPID (AuditLogUtil.java [ajp-bio-8010-exec-7]) * INFO 2017-10-18 14:54:48,160 'auseradmin' update org.hisp.dhis.user.User, name: User NAME, uid: USERNAMEID (AuditLogUtil.java [ajp-bio-8010-exec-11]) * INFO 2017-10-18 14:54:48,161 'auseradmin' update org.hisp.dhis.user.User, name: User NAME, uid: USERNAMEID (AuditLogUtil.java [ajp-bio-8010-exec-11]) * INFO 2017-10-18 14:54:48,172 'auseradmin' update org.hisp.dhis.user.UserGroup, name: GROUPNAME , uid: GROUPID (AuditLogUtil.java [ajp-bio-8010-exec-11]) 2017-10-19 21:46 GMT+02:00 Greg Rowles <greg.row...@gmail.com>: > Hi Lise > > Is it possible to look at server log files to monitor any unusual activity? > > On Thu, Oct 19, 2017 at 7:09 PM, GROUT, Lise <gro...@who.int> wrote: > >> Dear all, >> >> >> >> We are having a problem for the last two days: users are disappearing >> from user groups! >> >> - they used to be part of a user group and they previously entered >> data in programs available for this user groups >> - but yesterday and today, when they loged in, they were not granted >> acces to the program in event capture and when we checked, they were not >> part anymore to the user group... >> >> This happened to (to our knowledge...) 2 users, in 2 different user >> groups and 2 different programs... >> >> Additionally to this, when I go to normal User App and try to add them >> back to the user group, it does not work... Unless we do it through the Web >> API... >> >> Any idea of why this is happening? And how we can solve the problem? >> >> I have opened a JIRA: https://jira.dhis2.org/browse/DHIS2-2394 >> >> Please this is quite a serious problem as it prevents users from entering >> data in the platform, and the behavior is quite unpredictable, so other >> users may disappear from their user groups… >> >> >> >> Thanks! >> >> Lise. >> >> >> >> >> >> Dr. Lise Grout >> >> *Epidemiologist* >> >> >> >> *World Health Organization* >> >> *Department of Neglected Tropical Diseases (HTM/NTD/IDM)* >> *Innovative and Intensified Disease Management Unit* >> *20, Avenue Appia; CH-1211 Geneva 27* >> *Tel. **+41 22 791 2341 <+41%2022%20791%2023%2041>* >> >> *Mobile +41 79 290 68 61 <+41%2079%20290%2068%2061>* >> >> *Skype: tigrouveto* >> >> http://www.who.int/neglected_diseases >> >> >> >> _______________________________________________ >> Mailing list: https://launchpad.net/~dhis2-users >> Post to : dhis2-users@lists.launchpad.net >> Unsubscribe : https://launchpad.net/~dhis2-users >> More help : https://help.launchpad.net/ListHelp >> >> > > > -- > *Health Information Systems Program - South Africa* > *- - - - - - - **- - - - - - - **- - - - - - - **- - - - - - - **- - - - > - * > Mobile : 073 246 2992 > Landline: 021 851 2216 > Skype: gregory_rowles > > _______________________________________________ > Mailing list: https://launchpad.net/~dhis2-users > Post to : dhis2-users@lists.launchpad.net > Unsubscribe : https://launchpad.net/~dhis2-users > More help : https://help.launchpad.net/ListHelp > >
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