Hello All, We're getting close to starting trainings and official rollout of our own DHIS2 platform - Hooray!
I'm expecting and hoping for feedback from our staff who use the system and therefore am hoping to learn about existing best practices for feedback mechanisms for your own users: - How do you collect feedback from your users? - How do you differentiate and triage for urgent (ie: 'I can't log-in') versus non-urgent ('I'd like to see a new dashboard added to the system') requests? - Do you have one person who responds to or at least delegates all feedback and solutions, or a team that works on this? Thanks in advance for anything you can share, Kate -- *Kate Hesel, MPH* Program Officer - Monitoring, Evaluation and Learning Planned Parenthood Global (w) 212.261.4508 (m) 617.902.8511 Skype: katehesel Web <http://www.plannedparenthood.org/global> / Twitter <http://www.twitter.com/ppglobe> *This e-mail is for the sole use of the intended recipient(s) and contains information which is confidential and/or legally privileged. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking of any action in reliance on the contents of this e-mail information is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender by reply e-mail and destroy all copies of the original message.*
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