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Job:  The Product Specialist is the expert for a technical development or
execution environment product or set of products. Primary responsibility is
to ensure availability and facilitate productive use of a product for
Application Teams or end users.

The contractor’s primary responsibilities will be to provide the highest
level of senior technical support to the Enterprise Desktop Engineering
Unit and all DPW offices. Provide direct support to the DPW end user
including various BIS personnel responsible for a wide range of Complex
applications developed in house and off the shelf software deployed to DPW
users and Business partners. Provide Lead contact for Information
Technology projects being deployed to any office or business partner
associated by DPW. Trouble shoot Tier 3 help desk tickets and develop
processes, procedures and documentation of Tier 3 Trouble Ticket fixes
developed by the Enterprise Desktop Engineering unit.

This position is required to develop SCCM packages for Desktop\Laptop image
deployment and ensure end user access to DPW applications and data base
including CIS, eCIS, SQL-Express 2008, Docushare, ECM and any other data
bases access required by DPW offices. This position will assist in working
with state employee’s involved in information technology projects. Projects
including support of remote access, BitLocker, SafeBoot, thin client, and
virtual private network registration and client side configuration,
creation and management of desktop and laptop images, EPO, McAfee
Management on all DPW desktops\Laptops, account management including
creating, deleting, and modifying accounts under a managed domain or
mainframe. As well the position assist with development, implementation,
and support of online manuals (OIM Manuals) and agency wide intranet sites
(Virtual Helpdesk)

requiring skills in Windows Server 2003 and 2008 IIS, HTML, ASP, and
scripting.

The contactor should act as both a resource for knowledge and also a tool
for implementation and completion of the various task and projects one is
involved with to  further facilitate DPW in its task and daily operations.
OBJECTIVES OF ENGAGEMENT To augment work performed by state staff in the
Enterprise Desktop Management Unit and provide management level work in the
development, deployment and documentation of highly technical complex
Information technology solutions to Tier 3 Help Desk issues.

TASKS TO BE PERFORMED: Specific tasks for the contractor are:

1. Provide daily support to central and statewide DPW end users in the
functional and technology areas (industry and CWOPA standards) including:
operating systems, database, general networking, office products, and
desktop, laptop and server environments.

2. Provide daily support for mission critical DPW custom products and
applications such as Microsoft Office Suite application usage; Docushare
access; Web based custom DPW applications; Checkpoint Connectra Client VPN
software; Microsoft FrontPage/SharePoint,

EPO/McAfee distribution to all DPW desktops and Laptops

3. Provide daily support to DPW user systems

4. Provide daily support for Windows 7/ XP Reimaging

5. Provide daily support for Virtual Help Desk

6. Provide daily liaison support between DPW technical support staff and
DPW staff

7. Provide daily support for Site Database security

8. Provide daily support of intranet and web accessible materials.

*CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS* The selected vendor shall
provide a Consultant who will possess a minimum of:

   - *Eight (8) years’ of industry (IT) experience,*
   - *Five (5) years experience in Tier II, on-site technical support,*
   - *Five (5) years experience in supporting CWOPA customers with similar
   project requirements as DPW. *

Additionally, the consultant must demonstrate specific experience, support
and background with the following application and product sets: Microsoft
Office Suite application usage Checkpoint Connectra Client VPN software
Windows 7 EPO McAfee Software Microsoft Active Directory Services BitLocker
Encryption Post Load Scripting Microsoft Deployment Toolkit (MDT) Microsoft
Power Shell Remedy SCCM VBS The vendor shall supply a consultant who does
not require training and who has managed and supported the referenced
technologies in the past. The consultant will have superior communication
skills, both verbal and written. The consultant, and vendor, will be able
to exchange information with all levels of DPW staff (management to
end-user).

*Required /Desired*

Microsoft Active Directory Services

Required 3 Years

Checkpoint Connectra Client VPN Software

Highly desired 1 Years

Epo McAfee Software & Management

Highly desired 1 Years

Bitlocker Encryption

Highly desired 1 Years

Post Load Scripting

Highly desired 1 Years

Microsoft Deployment toolkit (MDT)

Highly desired 1 Years

Microsoft Power Shell

Nice to have 1 Years

Remedy

Highly desired 3 Years

Microsoft System Center Configuration Manager (SCCM)

Highly desired 3 Years

Visual Basic Scripting

Nice to have 1 Years

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