Hello,

I am Ryan IT Recruiter with GRMI Inc. Here is the requirement opens with
us, please have a look and if you are interested please get back to me with
your latest word formatted resume along with contact details to
r...@grmi.net





*Duration*: *9+ Months*

*Job Role: *Network Support Analyst

*Location: Bloomington, IL, United States*



Job description:


This position is for a Converged Network Support Analyst who will be
supporting Data, Voice and Contact Center Networks. It is for 1st shift in
Phoenix with a schedule of Mon-Fri 7am - 3:15pm. - Cisco Customer Voice
Portal (CVP) - Installation experience - Application Configuration Support
Knowledge - Infrastructure troubleshooting - Cisco Unified Contact Center
Enterprise (UCCE) experience - Experience with Multiple instances of UCCE
using ICM to ICM gateways - Knowledge of adjunct connectivity - CTIOS
troubleshooting server side - TCP/IP networking fundamentals - Understand
ITIL Principles (Service Management) - Experience with moving from Avaya to
Cisco would be helpful - Self Directed, Team player, Ability to work with
both technical and non-technical people “In order to foster
communication and timely resolution of outages, analysts located in
Bloomington and Phoenix will be located, on a regularly scheduled basis, in
an area where a video camera with phone will operate continuously. Will
have them start in CCW for 2 weeks to address accesses and then come to
Bloomington for 4-6 weeks for training.

-- 

Thank you,

*Ryan |* Sr. IT Recruiter

*Global Resource Management* (GRMI, Inc), 5400 Laurel Springs Parkway,
Suite 902, Suwanee, GA

P: 678-935-0232 *|* F: 6788072692

E: r...@grmi.net *| *IM: mahesh.staff...@gmail.com
<staffingpa...@gmail.com>| W:
www.grmi.net



"GRMI- not just a name.... A COMMITMENT TO EXCELLENCE"



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