We definitely had this request in on time - they only got around to it too late. My customer has requested this be forwarded to the appropriate Tucows personnel or anyone else who is collecting these instances. The order #3315374 - vetware.com - shows: Owner Request Date: 9:12 am Jun 8, 2001 Owner Confirmation Date: 9:21 am Jun 8, 2001 Registry Request Date: 10:58 am Jun 8, 2001 Jo Shea DanjoCreations >>-----Original Message----- >>From: Mike Lauder [mailto:[EMAIL PROTECTED]] >>Sent: Tuesday, June 19, 2001 11:44 PM >>To: [EMAIL PROTECTED] >>Subject: Re: Network Solution's denial of Change of Registrar >> >> >>To: Joanne Shea >> Danjo Creations >> >>Dear Joanne >> >>Here is a log of my activity, regarding my request to transfer >>Registrars. >> >>I have written notice from Network Solutions that my current contract >>was valid & paid until June 9th, 2001. >> >>Friday June 8th >>8:30 am - I made a to you to change registrars to your service >>10:00 am � I received notice from Tucows, requesting a confirmation of >>this request. >>10:30 am � I replied and confirmation my wishes to leave >>4:00 pm - you called me to say that Network Solutions might want to >>further confirm & I awaited an email from them >> >>Monday June 11th >>11:30 am - I received an email from Network Solutions stating that >>since my account was past due, my request was terminated. >>11:45am � tried a call to Network solutions to discuss � on hold for 15 >>minutes. >>4:30 pm - called Network Solutions � on hold for 50 minutes � >>cancelled call >>11:30 pm � called Netowrk solution � after 45 minutes reached a general >>operator. >>Her response was that she had no authorization to even comment. An >>invoice was sent to me dated May 15th, one month prior to service end >>date & as such my account was in arrears and would not be processed. I >>would have to talk to management during business hours. >> >>Tuesday June 12th >>8:00 am � called Network solutions and got through with 15 minutes, >>requested management and put on hold for 20 minutes. >>Spoke to management & told that Account was in arrears and would NOT be >>processed. He stated that it takes time to process all requests and >>that I should have made the request a month beforemy end date. >>I asked him to repeat that statement & he rephrased to state that if it >>were him, he would allow any Registrar approximately one month to >>ensure that a change request had time to be fulfilled. >>He stated that I must pay Network Solutrion, then I could change >>Registrars. >> >>I HAVE NOT PAID YET. I AM QUITE UPSET WITH THEIR ATTITUDE AND RESPONSE >> >>I would like to be a part of any attempt to ensure that Network >>Solutions treats client fairly and with respect. >>By the way, the Network Solutions Management person state that it was >>not Network Solutions policy, rather it was ICANN�s policy which >>strictly forbade the movement such as mine, after the service end date. >> I feel I was on time, Tucows was able to respond, Network Solutions >>was not on the ball. I feel that I have been treated unfairly by them. >> >>I wanted to call earlier, but I have been extremely busy. >> >>Please advise me with what I should do next. >> >>Sincerely, >> >>Mike Lauder >>President >>Compu-Trust Inc. >> >>PS: I would like this email forwarded on to Tucows, ICANN, and Network >>Solutions >> >> >>===== >>Mike Lauder >>Compu-Trust Inc. >>Email: [EMAIL PROTECTED] Web: www.vetware.com >>Office: (416) 282-8778 Fax: (416) 282-8778 >> >>__________________________________________________ >>Do You Yahoo!? >>Get personalized email addresses from Yahoo! Mail >>http://personal.mail.yahoo.com/ >>
