Well, you don't need to move the customers over until renewal anyway - so
you can mask this process as a "renewal", can you not?
Charles Daminato
OpenSRS Product Manager
Tucows Inc. - [EMAIL PROTECTED]
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED]]On Behalf Of TheHostForYou
> Support
> Sent: June 19, 2001 5:09 PM
> To: Ken Joy; [EMAIL PROTECTED]
> Subject: RE: RSP->RSP Transfers
>
>
> >Keep in mind that we expect you to charge your customers for the service,
> >and to actually make money. Surely they're transferring to you for a
> reason,
> >and surely committing to a one year renewal is no disincentive.
>
> I see what you are saying, however, the situation is that we
> started out by
> our domains for our customers from an opensrs reseller. We now
> have our own
> reseller account and want to bring all the domains over to join
> our existing
> ones on our reseller account. If we were to charge our customers for this
> (most of whom have over 1 year left to run) how would we explain
> it to them?
> At best we would look unprofessional.
>
> >We recommended waiting because there was no way we could finish
> our backlog
> >of requests and get to new requests before the enhancements came out.
>
> Ah, so what you are saying is that because you were to busy to
> cope with the
> backlog we couldn't get our transfers done by the old system for free?
>
> Regards, Russell
>
> P.S. These comments are not directed at any individual, I just wish to
> understand why these changes have happened and how we have lost
> out so badly
> because of them.
>
