Kevin Javaheri wrote:
> Hello All,
>
>
>
> We receive a large amount of support e-mails on a daily basis and we
> are having trouble managing the messages between our reps. Has anyone
> come up with, or used, some type of e-mail management system for a
> Technical Support call center? Something that can basically store
> incoming messages in a database and have multiple support reps answer
> the questions and mark them off as answered.
>
>
>
Have a look at Request Tracker at http://www.fsck.com/projects/rt/
I've been using it for a few weeks now, and it seems to do the trick
quite nicely.
Scott
