> Also, I had a customer who told me the day before expiration that he was 
> going to renew a domain somewhere else.
>

Don't you have any contracts with your customers? We require a 14-day 
advance cancellation otherwise the domain gets renewed by us.


Kai

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Kai Sch�tzl, Berlin, Germany
Get your web at Conactive Internet Services: http://www.conactive.com
IE-Center: http://ie5.de & http://msie.winware.org
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