I misread it. For some reason I thought the original registration was
with Netsol and has since come over to you after expiry, I think the
2 year term and mailed invoice threw me.
In our Terms of Service we stipulate that it is the customer's
responsiblity to keep the email address on file with us current.
Then we say:
The Applicant understands that easyDNS will make a best efforts basis to
notify Applicant of upcoming domain renewals and expirations. Such
notification will be made via email to the address on file in the
Applicant's member settings. It is the Applicant's responsibility to
keep these member settings current. easyDNS is not responsible for domains
de-activated, expired or deleted as a result of invalid or outdated member
data.
We have had one domain get deleted by a customer who mistyped his email
address in his member settings. He emailed us telling us we were
incompetent and he would sue us, then I emailed him the log entries
showing invoices and reminder invoices being sent to his mispelled email
address and we've never heard back since.
-mark
On Tue, 15 Jan 2002, Mark Jeftovic wrote:
>
>
> I would tell them you would be happy to talk to them as soon as they
> can get confirmation from Network Solutions that the invoices never
> went out.
>
> Then forget about it.
>
> -mark
>
> On Tue, 15 Jan 2002, Ross Wm. Rader wrote:
>
> > Resent as per below.
> >
> > >
> > > Ross,
> > >
> > > I have a question that I'd like to post to the list, but I don't want to
> > do
> > > it myself, because I'd like to keep the identity of our company anonymous.
> > > It's a sensitive question, and I don't want to associate our company
> > > with it.
> > >
> > > If you can ask the following type of question, I'd be very interested in
> > the
> > > results:
> > >
> > > 1. Customer buys .COM domain for 2 year term.
> > > 2. Two years later, it is about to expire.
> > > 3. Mailed invoice + email invoice gets sent to customer
> > > 4. Customer does not pay. Ignores renewal notice in the short term.
> > > 5. Domain gets deleted
> > > 6. Some other company registers domain.
> > > 7. 3 months later, customer realizes he waited too long, and says:
> > >
> > > "I never got any mailed invoice. I never received any email either. I
> > demand
> > > you give me back my domain, and if you don't, I'm filing a lawsuit"
> > >
> > > How can an OpenSRS reseller avoid being sued by a customer who blantantly
> > > lies about receiving renewal notices?
> > >
> > >
> >
>
>
--
mark jeftovic
http://www.easydns.com
http://mark.jeftovic.net
