Hello ezgoing, Ahh, we've known about these issues since the beginning and find them acceptable. The problem hasn't been exagerated enough for it to be a concern to us.
Because of all the forefront discussions on these same issues, I had thought you were referring to some other type of control over domains that would be legally acceptable for OpenSRS to provide. -- Best regards, I-Dotter.com mailto:[EMAIL PROTECTED] ======================================================= Sunday, February 23, 2003, 10:33:58 PM, you wrote: e> Is this a serious question? I don't comment often anymore but I could not e> believe this was a serious question. e> If so just do a search through the archives. This issue of lack of control e> has many faces and has been raised many times for the last two years on the e> list that I remember. e> It was also one of the two reasons we left OpenSRS and currently only e> service clients that wish to renew with OpenSRS instead of switching e> registrars. e> And we do not regret leaving nor intend on coming back, as price was never e> the issue that caused us to leave, but the inability to solve our client e> problems ourselves. Not email OpenSRS support and wait for them to resolve e> the problem but resolve it ourselves for OUR clients. e> And let's not forget the unfairness in how OpenSRS treats their resellers e> when it comes to chargebacks. Both are serious drawbacks with the OpenSRS e> system of management. e> Both of which are not problems with our current Registrar as they prefer we e> resolve problems for our clients. e> Need some hints? e> Can you provide your client a new password if they lose their current e> password and their email address has changed? Your client, you should know e> them and be able to handle such a simple problem for them. e> Or update their email address for them without them jumping through hoops? e> If they host the domain with you it should be a very simple procedure for e> you to change their admin email address. That was possible even in the bad e> old days of Network Solutions when we were just the tech contact. e> And if you prove to them that the person who ordered the domain name through e> your services used a stolen credit card to purchase a domain name do they e> refund any of the money YOU paid them for the domain? Or return the domain e> name to you, for what ever you wish to do with it? You paid for the domain, e> you would think they would turn it over to you when you proved the purchase e> was fraudulent. e> What? They will turn off the domain and keep it themselves for the year, e> along with your money, but they will not return it to you? If your proof e> was sufficient for them to take the domain away from the registrant, why was e> it not sufficient enough to return it to the person who paid them for the e> domain, you the reseller? e> But wait, I suggested you do the research yourself so I should not be e> providing you all the answers. e> And I am sure OpenSRS would prefer I not provide you additional examples. e> ----- Original Message ----- e> From: "I-Dotter.com OpenSRS-Discuss" <[EMAIL PROTECTED]> e> To: <[EMAIL PROTECTED]> e> Sent: Sunday, February 23, 2003 1:05 PM e> Subject: Re[2]: Back to OpenSRS I come >> Hello Sergei, >> >> This email should've gone to the list. >> >> === >> What do you mean "Real reason was control over domain - only one thing >> that OpenSRS can't or don't want provide to resellers?" >> >> What control over domains do they offer that we don't get here? >> === >> >> -- >> Best regards, >> I-Dotter.com e> mailto:[EMAIL PROTECTED] >> ======================================================= >> Sunday, February 23, 2003, 7:42:47 AM, you wrote: >> >> SK> Hello Ryan, >> >> RB>> I doubt many of you care that someone is coming back to OpenSRS, but e> I >> RB>> thought I would send this to the list anyways to help stop anyone e> thinking >> RB>> about leaving OpenSRS. >> >> SK> Here's different story. >> >> SK> First of all, I want say that it was pleasure to work with >> SK> OpenSRS two years ago. Young and enthusiastic team, changes >> SK> to SRS on the fly, simple client. But things changed over >> SK> two years. >> >> SK> Since v.2.?? client became unmanageable. You can use it as is, >> SK> or it's much easier to build your own from scratch, even >> SK> if all you need is translate messages. Raised response time >> SK> of support... And since beginning - lack of control. Customers >> SK> just do not understand, why if you sold them domain, email >> SK> service and hosting, why you can't do simple change of admin >> SK> email. Sometimes it's too hard to explain this to person, >> SK> who don't know exactly what browser is. >> >> SK> So a while ago we switched to other registrar. First we didn't >> SK> consider them as replacement for OpenSRS, we needed domains, >> SK> which OpenSRS do not offer. And surprisingly they have very >> SK> good and fast support team with qualified tech personnel, simple >> SK> API (6 pages, 30 pages with detailed examples, working manage >> SK> interface was build by one programmer in three days), very >> SK> interesting and simple daemon-based access to their system and >> SK> total, absolute control over domains for reseller. Total - we >> SK> allowed to delete domains, decline transfer requests and verify >> SK> incoming transfers, not mention ability change every bit in >> SK> contacts and nameservers. Control is so total, that sometimes it >> SK> hurts - i.e. registrar do not send renewal messages to registrant, >> SK> so you have care about this yourself and so on. That was exactly >> SK> what we needed. Price wasn't real reason, $7.80 per domain was >> SK> just a nice bonus, we'll going to switch to them even with $15 >> SK> per domain. Real reason was control over domain - only one thing >> SK> that OpenSRS can't or don't want provide to resellers. >> SK> Don't ask me who's this registrar, it's not appropriate to advert >> SK> him in this list. >> >> SK> All I want to say - sometimes price isn't reason why peoples >> SK> leave OpenSRS. There are other, much more important factors. >>
