While I applaud your decision to trust your resellers and provide them with information they need to provide better service to their customers, I am concerned about the side effects of the implementation, given the peculiarities of the legacy OpenSRS model. Specifically, what happens when multiple domain names in the same profile are serviced by different RSP's? Will one RSP potentially have access to passwords for domain names in another RSP's account?
----- Original Message ----- From: "Alan Hutchison" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, February 25, 2003 5:39 PM Subject: RE: Back to OpenSRS I come > I am pleased to inform you that Tucows is in the process of implementing the > capability for resellers to download a flat file of customer usernames and > passwords. > > We understand that this capability is important in that it allows you to > provide more responsive support to your customers. > > To gain access to this feature, resellers will need to communicate with > their Account Manager and request access to this functionality. > > This feature will be implemented in the maintenance release that is > scheduled for deployment in mid-April. > > I would like to thank everyone for all of the recent input that you have > provided on this issue. > > Regards, > > Alan Hutchison > Director, Product Management > Tucows Inc.
