FWIW,
> 1. Notices of impending downtime be sent prior to that happening? My
> customers would very much appreciate it if I could sent them a little
> message before they can't check their mail.
I think the "degraded performance" and "offline" (down) statues here are
not planned.
> 2. Some sort of useful information on the system status page other than
> "Degraded Performance"? That's not very useful really. Services
> affected and how, and ETA for restoring the services, etc. Info we
> could use to relate to customers WHEN (not if...) they call, and/or post
> to our web site.
I think the statuses displayed are automated.
> My experience is that, on the whole, customers deal with problems in a
> much better way if they're communicated with about those problems. It
> reflects poorly on us if we aren't able to give informed answers to
> their questions.
One of the main reasons we don't use outsourced e-mail which we mentioned
when this product was first announced.
Anyway, I would suggest that you guys subscribe to the system status
changes list then you will get automated messages like the following and
won't need to post to this list "is such-and-such down right now?" ...
Date: Tue, 6 Apr 2004 14:40:07 -0400
Subject: System Status Changes
Please be advised the following update has been made to the
Tucows OpenSRS <Horizon/Live> System Status :
Service: Email has been changed from
"Degraded Performance" to "Offline" at 18:34 UTC, 6 Apr 2004.
Service: Webmail Login has been changed from
"Degraded Performance" to "Offline" at 18:34 UTC, 6 Apr 2004.
Service: Email Administrator has been changed from
"Degraded Performance" to "Offline" at 18:34 UTC, 6 Apr 2004.
Service: Email Services (POP, IMAP, Webmail Login, Email Administrator)
has been changed from
"Degraded Performance" to "Offline" at 18:34 UTC, 6 Apr 2004.
