At 4/9/04 5:58 AM, elliot noss wrote:

>Third, we are trying to be more effective in our communication 
>generally. We are ok relative to most other companies (IMHO) but we can 
>get much better. Both in what we communicate (the whole roadmap/client 
>code thing we were talking about last week) and in how we communicate. 
>We have no magic bullets. We are trying things. I would be surprised if 
>you would want to discourage that.

Tucows used to have excellent communication with customers -- far better 
than most other companies. That has slipped dramatically over the last 18 
months or so.

I would certainly encourage trying new things as long as it doesn't come 
at the expense of old things that work. The mechanism for effective 
communication is right here in front of you. You guys are allowing it to 
grow rusty while you try new things instead.

-- 
Robert L Mathews, Tiger Technologies      http://www.tigertech.net/

 "Ignorance more frequently begets confidence than does knowledge."
                                                           -- Darwin

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