Early this morning, we experienced a failure of virus filtering functionality on the email servers. This failure was not related to the maintenance performed on the system. Mail processing stopped and inbound and outbound mail delivery was delayed for four hours. No mail was lost. Once the problem was corrected all mail was filtered and delivered. There was no impact on the Email Defense Service.
We apologize for failing to correctly reflect this on the system status page. There was also a delay in the delivery of emergency support requests. Please continue to use the form located at http://precow.tucows.com/.emerg/ to request support. If there is a delay in receiving support please use the telephone number that can be found on the same page to send a second request for support. Sincerely, Bruce Dorland Product Manager -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of raj gopalan Sent: Tuesday, December 14, 2004 5:25 AM To: [EMAIL PROTECTED] Subject: Email Service - False Committments and No Responses It is frustrating to notice the poor standard of services being rendered by Tucows in email related services. There are many issues - but I can talk about others later. Most recent one here is reg the recent email maintenance issues. 1.) In the notice it was said Sunday 12th Decemeber Sunday was not on 12th, 12th was actually Tuesday. This point was raised by one user but was never clarified if the maintenance would take place on 12th or Tuesday. (14th) 2.) The maintenance window was scheduled for 2.5 hrs. Inspite of lapse of 6 Hrs (as I write this) the mail services were not restored. Does TUCOWS not realize the importance of mail in the present business world using email as most common medium of communication? 3.) Fasle reporting - The system status page everything to be normal (email related) this is absolutely false (as of 10:30 UTC, Dec 14th, 2004) 4.) Inspite of writing to their emergency contact (is the emergency contact not applicable to emails???) there was no response. (Poor service standards - such shabby services are offered by many novices - then why care to choose Tucows?) 5.) There are other issues which are not of emergency nature but reflects poor standards of tucows services for Email and Email Defense. (I do understand both are provided by different agencies, but for us - provider is same) Your views please? and any remarks from Tucows? -- Raj.
