Periodically we all confront problems of negotiating with clients who want unreasonable things, or coworkers who seem to be opposed to any form of change that would improve usability.
I would like to recommend two books that have helped me in dealing with such situations. Both come out of the Harvard Negotiation Project. They're both easy reads and I found them chock full of good analysis techniques and useful advice. They are: "Getting to Yes: Negotiating Agreement Without Giving In" (Fisher & Ury), and "Difficult Conversations: How to Discuss what Matters Most" (Stone et al) Amazon links: http://www.amazon.com/Getting-Yes-Negotiating-Agreement-Without/dp/0140157352 http://www.amazon.com/Difficult-Conversations-Discuss-what-Matters/dp/014028852X Best regards, --Alan Wexelblat ________________________________________________________________ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
