My girlfriend is on a business trip in another country, and she was trying to book herself a plane ticket back (her stay was longer than expected). She tried to login to the travel company's web site, but she wasn't sure about the username (picked by her company) and password (she has several), so she failed the login 3 times. Without any notice, her account was blocked and she was told to contact the admin/support tu unblock it. I don't know if they have customer support available in weekends, but anyway now there is a good chance she may have to book a later flight and spend another night or two in the hotel. And it all happened in a few seconds. Maybe this isn't a very common case, but still I was wondering: couldn't such situations be avoided? Is security a good enough justification to block a customer's account? How far should we go?
Sebi -- Sergiu Sebastian Tauciuc http://www.sergiutauciuc.ro/en/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
