We plan to interview and hire immediately JOB TITLE: Principal/Staff User Researcher JOB DURATION: FTE Location: Mountain View, California
Contact: me (nancy falkenburg, [EMAIL PROTECTED] ) iPhone: 650/336.3645 LinkedIn http://www.linkedin.com/pub/0/4b8/462 JOB DESCRIPTION: Come lead the next revolution from Intuit, the makers of QuickBooks, TurboTax, and Quicken. A new team within Intuit has been chartered to re-invent and re-imagine the Online Banking experience offered by Financial Institutions. It's a tall task, with the very highest expectations. So we seek an entrepreneurial zealot who can change the world with his/her vision and relentless executioners drive. He/she has demonstrated a deep understanding of customer needs and turning that insight into one or more online products to meet those needs, and the ability to knock down barriers in order to "make it happen". Digital Insight, an Intuit company (NASDAQ: INTU), headquartered in Calabasas, CA, is the leading online banking provider to over 1700 banks and credit unions nationwide. Intuit's Financial Institutions Division, Digital Insight, is looking for an accomplished, Experience Design Researcher. This high-level XD Researcher, through close collaboration with customers, will guide offering teams to conceive of and shape products and services that delight our users. The XD Researcher's goal is to inform and inspire teams, by virtue of their research expertise, to help make the overall user experience as easy, intuitive and pleasant as possible. DUTIES & RESPONSIBILITIES: The ideal candidate will be well versed in a number of research methodologies, be capable of creating long term research plans & protocols, be able to work with Design and Marketing to gather customer feedback, and make design recommendations that meet Intuit's high ease of use standards. The XD Researcher provides a continuous cycle of learning from the problem identification phase, through the implementation and execution phases, to market launch and beyond. Their learnings also help to guide the strategy and designs for upcoming releases and new growth areas. Qualifications : QUALIFICATIONS: * Deep experience with multiple research methodologies * Strong leadership qualities that enable you to lead cross-functional teams when needed * Able to drive improvements across multiple, complex products that meet ease of use, delight and business metrics * Able to analyze and synthesize qualitative and quantitative information and present the results to the stakeholders * Capable of delivering video highlight supported debrief reports that include prioritized recommendations * Experience with using storyboards, wireframes, rough screen shots or other images for proof of concept exercises or to communicate potential solutions to product/feature problems * Strong communication skills both verbal and written * Willing to teach best standards to larger XD community at Intuit SPECIALIZED KNOWLEDGE/SKILLS/ABILITIES: * Five+ years ethnography, usability, user research professional/corporate work * Strong understanding and practice of the fundamentals of social research and ethnography * Expert knowledge in usability engineering and field study methodologies * Proven laboratory, interview, and observation skills * Strong leadership and communication skills * Strong project management skills * Strong collaboration and organization skills * Strong video capture and editing, familiarity with Morae a plus * Advanced degree or equivalent in HCI, Cognitive Science, Human Factors, Usability Engineering, Anthropology, or related field * Proficiency in design and prototyping tools * Experience in the financial services industry a plus CONTACT INFORMATION: Please reply to: [EMAIL PROTECTED] ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
