Hello Alan, You might want to get the book Built for Use: Driving Profitability Through the User Experience By Donoghue, Karen and Schrage, Michael D
The book never got the attention it should have, but it is full of good information and stories about how to connect: Business goals with User Experience Goals with Product Features with specific metrics. There is much discussion on how to set usability goals (multiple metrics or a composite metric). There is an approach called SUM that is a usability metric for comparing products or different versions of a product. A paper on that is found at: http://www.measuringusability.com/papers/HCII2005_sauro_kindlund-V9.pdf In your goal setting, you might examine the corporate goals and then fit your goals to the corporate goals (see the Donoghue book for a matrix that lays this out in a very powerful fashion). Chauncey On Fri, Mar 6, 2009 at 4:24 PM, Alan Cox <alan....@icontact.com> wrote: > As it grows, the company I work for is becoming more metric-driven. > Ultimately, I support the idea of having goals and metrics that help > us understand whether we're doing good work, the right work, etc. > > I don't expect goals & metrics to ever tell the whole story; the > world is squishy and numbers are unlikely to paint a completely > honest picture. I do think, however, that they'll help us start > conversations and give us something to shoot towards. > > I'm curious: what type of goals and metrics exist in your company > that are related to good user experience and good design? Do you > have goals & metrics that are company-wide, team-wide and > individual? > > Alan > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... disc...@ixda.org > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
