I came across a document called, "Best practices for form design" by Luke Wroblewski (senior principal designer at Yahoo!). It might be available on his website at http://lukew.com/
Sorry, just checked - it's available as a book from http://www.lukew.com/resources/web_form_design.asp. I also saw an interesting talk by Joshua Porter at WebStock (Wellington, NZ recently) - it's more about 'pulling' customers into your website and encouraging them to be persistent visitors so it might not be relevant to your context (http://www.webstock.org.nz/09/programme/presentations.php#porter) but he might have his presentation on a site somewhere. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=40496 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
