Hi Kelvin,

If you come in on Day 1, guns blazing, you're going to encounter
resistance.  Start slow, understanding the environment and go from
there; context goes a long way.

- Were there "usability initiatives" in the past that didn't turn
out well?  Look for this in the form of lipstick-on-the-pig contract
dollars that went nowhere.  Being able to explain why this didn't
work is a good start.

- Is the product in a space where getting usability right is
perceived as low-value (it's not, or you wouldn't be there).  For
example, if you're working on an application for highly technical
folk, it can be challenging and some may throw their hands up -
helping them understand goes a long way.

The old saying, "the proof is in the pudding".  The absolute number
one way to convince people is successively larger victories on the
design front.  Apply your practice(s) to projects of ever-increasing
size. 

Best of luck!


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=41562


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