William, Actually, most of the ideas you mention are useful for and being used in over-the-phone systems, which I've worked in for almost too long. Part of the problem you, I, and others face in using these systems is the highly imperfect applications of expertise to the design issues. GUI designers who don't understand the linguistics involved, speech engineers and linguists who don't understand design, etc.
But, foregoing the rant, rest assured that synonyms are heavily used and in the best systems are driven by the data of actual usage. And that just-in-time contextual tips are a hallmark of good voice design. As you point out, if the system is called infrequently, the individual user might not directly benefit, but later callers can. Phillip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=41891 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
