I would say that you don't need research to support your view. Shouldn't common sense be sufficient?
I've observed a usability test with 8 participants. None of them made a typo in the first email field, but two participants made a mistake in the second (confirmation) field. And yes, you're not the only one using copy/paste. In this particular case we removed the second field and added a piece of text in the line of: 'please double check the email address entered, we need it to contact you'. Not backed by research, but when users are asked to enter their details twice, they must get the impression that they are considered to be not smart enough to type their own email address. A second confirmation field only makes sense in case of a password field, where the characters typed are not visible. - Yohan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=41979 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
