Does anyone know of, or have experience with, resources or studies related to how people engage with a parent company and a wide variety of related brands/entities? I'm looking for information presented from a user experience perspective, not a branding and marketing one.
Some of the things I'm looking for are different examples of: * How people have made distinctions or viewed relationships between a parent company and its children * How varied associations people have with different areas of a company have been addressed in navigation and page elements among a company's web properties * How end-user research has been used to promote consistent contexts between online and offline service delivery Thanks for any pointers you can provide, Murray Some background: Working for a local government, I find some people strongly associate information from "The City". Others associate the same information strongly with "Facility X" or "Department Y", sometimes entirely independent of the city context. Having a consistent approach across all areas may help those coming from "The City" perspective, but not be as optimized for people coming from a more specific context. On the other side, focusing on individual, sometimes widely-varied business perspectives could help those coming to each area directly do better, but lose those coming from a wider context. ("Widely varied" in this case doesn't mean like the differences between buying books and buying electronics, but more like the differences between knowing about transportation delays, finding social services, keeping up with changes to legislation, finding swimming times, ...and so on) There is a balance in there somewhere. Branding efforts will have an influence on what's promoted, but I feel it's likely best to align that with what people already associate with, instead of trying to force an artificial view. In the end, people are doing the same tasks, but how they find information, who they look to for support, and how they navigate to other areas is affected by where they are coming from. We need to do more work to learn directly from people we interact with. But knowing how others have struck a balance to address the needs of people coming from widely-varied contexts, even if different from our situation, would also be useful as we move ahead. ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help