I am looking for good examples of get started tutorials - by which I mean the optional tooltips that guide you through an online application for the first time. I have seen this most often in games, but I know I have run across it in websites as well. We are proposing to replace existing video tutorials with this approach and I am looking for examples, studies or opinions that support or refute this decision.
My sense is that the future of help for new users is to provide these sorts of optional, in-context tools rather than create and maintain a separate training video or tutorial. Rather than leave the functional flow to learn how to use something, this approach walks users through the process so that they are using while they are learning. It also means if the application is changed, all that is required is the additional in-context elements, rather than redesigning and producing a new video, which can become relatively expensive and complex. This is a mass consumer travel website, so it is not radically new functionality, just the usual booking, check in, and payment sort of flows. Any examples and opinions welcome. ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... disc...@ixda.org Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
