Awesome ideas, David and Hugh!

I'll run through and answer your questions, since I generally agree
with everything you've said...


Q: In the end, if the client doesn't implement the design%u2014how
successful is it? 
A: It's only successful if the innovation is pulled off the shelf
some day and implemented.


Q: Do you think innovation is easy? 
A: Designing innovation is not easy. Implementing it can be easy. But
it has its own difficulties.


Q: How do you gauge a clients ability or need to innovate? 
A: Not sure, would love to hear the kinds of questions others are
asking to extract the "innovatability" of a company at a given
time. (Yea, sorry, I know that's not a word!)


Q: Have you ever delivered an innovative design that wasn't
implemented? 
A: Yes, plenty of times. In the case of the first question, we
acknowledged that we didn't have the resources to implement the
idea, so we shelved the idea. Then a few months later, once we had
more time/money, we pulled out the plans, refreshed out memories, and
continued with the innovative design.


Q: Have you ever tried to convince a client not to innovate? 
A: Typically, I have to convince MYSELF not to innovate. My blue sky
ideas of a utopian web site frequently end with my realization that
I'm only 1 person, and if I want to get anything done, I need to
break off a smaller chunk.


Q: Or are you frustrated by clients who won't let you innovate?
A: Not any more. I used to be frustrated, but sometimes they're just
not convince-able. Would be interested in hearing war
stories/ammunition against the "won't let me innovate" case.

Thanks for sharing, great food for thought!

Cheers,

Jason R.

--
Jason Robb
Experience Design & Implementation

ja...@jasonrobb.com
http://jasonrobb.com
http://uxboston.com
http://uiscraps.tumblr.com




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Posted from the new ixda.org
http://www.ixda.org/discuss?post=44405


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