I think @jmspool nailed it. the issue isn't whether or not UCD is
needed. the issue is whether or not the product has room for
improvement and that those improvements speak to the core
stakeholders involved. 

So what are the problems you think end-users are having and how do
you think those problems effect the stakeholders who are making
decisions. Do these stakeholders even realize there is a problem? if
not, how can you communicate with them the needs you want to design
solutions towards.

Part of this is UCD, and part of this is just old fashion marketing
and all of it is collaborative.

-- dave


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=44980


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