Hi,

I just left a design review meeting in which the product owner said the design 
presents too much information to the user. She wants the default view (and all 
screens) to display only what the user wants or needs and make additional 
functionality available as needed. I agree with this principle and thought I'd 
already addressed it.

My first response: I need to determine the most frequently used options or most 
typical tasks. Sure, we can answer this question from user profiles, but the PO 
was getting at more specific personalization.

Two things occurred to me:

*         This may call for activity-centered design instead of user-centered 
design

*         The best approach is an intelligent, adaptive UI that learns from the 
user's activity and adapts according to user behavior.

Can anyone point me to current material on and examples of this kind of 
knowledge-based support?

Thanks,

Dave Scharn
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