> From: [email protected] [mailto:discuss- > [email protected]] On Behalf Of Corey Quinn > > I mentioned the LOPSA-discuss thread on NewEgg's customer service fail to > my wife, and tossed her a link. > > Next thing I know, she linked to it in a blog post: > http://tomodom.com/2013/06/the-potential-pitfalls-of-diy-gaming/ > > Figures that NewEgg hadn't responded...
hehehehe... Well, for the most part, they've maintained dialogue with me about this. But it really doesn't matter anymore. The conclusion is fixed. Even if I manage to get my refund someday, after this level of effort and publicity, the conclusion is "If you buy from them, and you care about how you get treated in the event of a RMA, then video your package opening, etc, or just find a different vendor." Even if I had video'd my package opening, you'll have to use a magnifying glass and a hi-res camera. For reference, here are photos of my damaged drives: Damaged: http://tinyurl.com/kez4f4l Undamaged, for comparison: http://tinyurl.com/n7khjtd Damaged: http://tinyurl.com/ltsan89 Undamaged, for comparison: http://tinyurl.com/jw6uvgq The most recent (Wed 6/19) they said to me: > We received the item with the shipping box undamaged, hence it would not > be damaged by the manufacturer or shipping carrier. It is not possible > that it is damaged by our RMA team. The item is currently under the > manufacturer warranty only. Therefore, you can contact them at 1-800-SEAGATE > for warranty support. If you need to return the items to them, we can issue > you a $30.00 gift card as a way to cover the return shipping cost as a > courtesy. Please confirm if you would like to accept the gift card or not. And I said to them: > How about this instead: > > I only wanted 3 drives. I didn't want 5. I was forced into buying 2 extra > drives when newegg refused to accept my RMA. > > I will do as you suggested, and contact Seagate, and hopefully get > replacement drives from them. When those new drives arrive, I'll send them > to you for RMA, and then you can give me my refund. You will pay all the > shipping. I think it will be less than $30. > > Sound good? They have yet to respond. That was Wednesday, now it's Sunday. _______________________________________________ Discuss mailing list [email protected] https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
