THIS. While the article is "software engineering" related, the principles apply to sysadmin work equally, about the fact that the fault is always in "the process failure that allowed this to happen", not "the person who pushed that button", because people are dumb humans who make mistakes and process is there to protect us from ourselves.
http://www.fastcompany.com/28121/they-write-right-stuff
And it's a cool read about the space shuttle's software development. :-)
D
On May 29, 2014, at 12:21 PM, Paul Graydon <[email protected]> wrote:
> One of the things I've found I like about working at Amazon is that almost
> across the board people take ownership of their mistakes, and the post -
> incident focus isn't on blame but fixing the things that led to the mistake
> being made (procedures, tools etc.) All post incident reports are available
> for review by every member of staff, and they can and do constructively rip
> the report to shreds if you're blaming people and don't have a clear path to
> resolution.
>
> It carries through even when you've got multiple teams together, *and* to
> management, which leads to very healthy working environment. This is probably
> the first time I haven't felt like I needed to make sure I've got 'Teflon
> shoulders'!
>
>
> Moose Finklestein <[email protected]> wrote:
>
> Oh, yes, we've all been there. Typed 'reboot' in the wrong window. Done
> 'newfs' on the wrong dev. Told someone, "Go press the alarm button" only to
> watch in horror as they push the EPO. Oh, yeah.
>
> The best part of this tale, I think, is that the company's attitude of "Well,
> the person screwed up and knows it; we don't see any need to beat them
> further than they're beating themself." It's a refreshing and intelligent
> change from the typical "Of course we fired the person who did this!" that
> comes with a public disaster.
>
>
> _______________________________________________
> Discuss mailing list
> [email protected]
> https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss
> This list provided by the League of Professional System Administrators
> http://lopsa.org/
signature.asc
Description: Message signed with OpenPGP using GPGMail
_______________________________________________ Discuss mailing list [email protected] https://lists.lopsa.org/cgi-bin/mailman/listinfo/discuss This list provided by the League of Professional System Administrators http://lopsa.org/
