This might be of interest.

In a rapidly digitising world, people who cannot read or write face new forms 
of marginalisation. On top of confronting disadvantages in the physical world, 
illiterate people—currently 10 percent of the world’s population—have 
difficulties participating in digital realms and accessing services that can 
strengthen livelihoods and enlarge learning opportunities.


Yet this exclusion is avoidable. Carefully designed digital solutions can help 
people—even those with very low literacy levels and limited technology 
skills—navigate digital spaces and benefit from relevant applications, such as 
those targeting farmers or connecting users to health services.


UNESCO developed the guidelines over a two-year period, drawing on a landscape 
review of digital inclusion strategies for low-skilled and low-literate 
people<http://unesdoc.unesco.org/images/0026/002617/261791e.pdf> and a set of 
fourteen case 
studies<https://en.unesco.org/themes/literacy-all/pearson-initiative/case-studies>.
 The guidelines reflect the views of an international expert group and were 
further refined based on feedback from public input.


Details at 
https://en.unesco.org/themes/literacy-all/pearson-initiative/guidelines


Best wishes,


Suchith



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