Mitch,
For the most part, I'm with you. However, I don't think what I am proposing "takes advantage" of Slim Devices. With my proposal, they lose little or nothing by consolidating the resale of returned, original SB. All they need to do is figure out how much they could sell the perfect, returned units for ($199? $179? <for wireless>) and offer that as the trade-in value against an SB2.
This would be a service to the customer to resell their unit, *NOT* a giveaway. In addition, having units to sell at a lower price point might put them into hands that would not otherwise pony up to buy an SB2.
-Tim
On Mar 9, 2005, at 4:29 PM, Mitch Harding wrote:
<steps on my soapbox> I don't think they are giving anyone a raw deal by sticking to their 30 day policy. If you chose to buy a Squeezebox, I assume it's because you thought it would meet your needs. If you kept it past the 30 day period, presumably that is because you were satisfied with the product. If there were problems with the product that prevented your enjoyment, you should have returned it.
I've owned my SB for over a year now, and in my experience Slim Devices have gone above and beyond the call of duty in terms of customer service. But they are still a business, and they have to set some time limit on their return policy. I feel like people almost want to take advantage of Slim Devices, because they've been so good to their customers.
I understand your frustration -- many times I have upgraded computer or audio components, only to have a newer version come out in the subsequent months. It's not a fun feeling, but it doesn't mean I was swindled. If I had been truly unhappy with any of my purchases, I could have returned them. </soapbox>
On Wed, 9 Mar 2005 16:20:01 -0800, Timothy Knight Nelson <[EMAIL PROTECTED]> wrote:I've been going back and forth between an "Oh well, I should have seen it coming with the wireless model out of stock most places", and "Goddammit! I just paid $280 for a broken version of something that now costs $250!"
Perfectly put. I'm pretty good at dodging these changeover screw-jobs,
but I blew it this time. Given all the raves I read about Slim
Devices' treatment of their users/customers, I really had hope they
would take care of us somehow. Frankly, I can't imagine they shipped
so many units in the last 2-3 months that they would risk much by
offering something like ~$100 trade-up for people who bought one in the
last few months (perhaps covering the holidays). I have to think the
vast majority of folks who don't need the new features wouldn't bother
to upgrade (I wouldn't), and they could likely resell the units they
took back for ~$100 less than original price and lose *nothing* but the
reselling overhead. Now each of us needs to fire up eBay and deal with
it ourselves.
Thanks Slim, Tim
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